7 Important Questions to Ask Your Medical Waste Provider
Not all medical waste management companies are equal. Choosing the wrong one can cause legal and financial trouble for your healthcare organization. Before choosing a medical waste provider, here are seven important questions to ask:
1. Are You Locally-Owned?
According to Local Works, for every $100 spent with a local vendor, $73 stays in your community. When the same amount is spent with a “non-local” national company, only $43 stays in your community. If you’re devoted to the betterment of your community, partner with a medical waste provider who shares your commitment.
2. Are You Licensed?
A medical waste company without permits to handle and transport waste is a liability, as your organization is legally responsible for its medical waste from creation to disposal. Verify that your provider is licensed, insured and fully compliant with all state and federal medical waste regulations. They should provide documentation as proof of their compliance.
3. What Is Your Response Time?
There are many drawbacks to using a national medical waste company, and poor customer service is one of them. You shouldn’t be forced to call a national call center for service or leave a message on an automated system. Use a medical waste provider with local service representatives who answer your questions and respond to your requests immediately.
4. What Is Your Service Guarantee?
No one should be charged for poor service. Find a medical waste provider who offers a 100% Satisfaction Guarantee, so if you’re not happy, your money is refunded.
5. How Am I Charged?
Some companies charge a flat monthly fee, regardless of whether or not they pick up your medical waste. They can also raise their rates anytime. That’s not fair to you. Make sure your medical waste provider only charges for services you receive and guarantees not to raise your rate for the term of your agreement.
6. Do You Offer a Flexible Pickup Schedules?
You have a right to expect that your medical waste disposal company will offer flexible pickup schedules that meet your needs. If a potential provider can’t offer a customized pickup schedule, keep looking.
7. How Is Your Staff Screened and Trained?
The employees handling your waste should receive comprehensive training in bio-hazardous medical waste management and ongoing continuing education in OSHA blood-borne pathogens, hazard communications and HIPAA. Additionally, each employee should be required to pass a criminal background check and drug test. If a company cannot vouch for their employees or explain the type of training they receive, you should look elsewhere.
Med Dog Waste Management is a locally-owned and operated company and Certified Woman’s Business Enterprise that has been serving organizations in Atlanta and Northeast Georgia with medical waste disposal services since 2001. For more information, please call us at 770-832-7736.
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