Customer Bill of Rights

GET YOUR SERVICE QUOTE

We Guarantee You’ll Save 15% or More

To find out how much you can save, fill in the form for a free price quote.

  • This field is for validation purposes and should be left unchanged.
customer-bill-of-rights-img

We created our Customer Bill of Rights to demonstrate our commitment to our current and future customers and to highlight what every bio-hazard waste generator should expect from their medical waste disposal company.

better service icon Better Service

  • You have a right  to expect that your medical waste disposal company will offer flexible pickup schedules that meet your needs and not theirs.
  • You have a right  to expect that if you call your medical waste disposal company with a question or a concern, you’ll talk to a local representative that can actually help you and not an answering machine or a national call center.
  • You have a right  to expect that your medical waste disposal company will respond to your service request and offer a solution to your problem within two hours.
  • You have a right  to expect that your medical waste disposal company will perform criminal background checks and pre-employment drug tests on prospective employees, as well as on-going, random drug tests on all of their employees.
  • You have a right  to expect that all medical waste disposal company employees will be professional in both appearance and manner. They should wear a uniform with a nametag and photo ID, and be certified to handle medical waste.
  • You have a right  to expect that your medical waste disposal company will be licensed, insured and fully compliant with all state and federal medical waste handling regulations.
  • You have a right  to expect that your medical waste disposal company will be so confident that they provide better service and lower prices that they’ll allow you to “opt out” of your agreement without incurring any penalty.
  • You have a right  to expect your medical waste disposal company will offer a 100% Satisfaction Guarantee and refund your service fee if they can’t resolve a problem to your satisfaction.

lower prices icon Lower Prices

  • You have a right  to expect that your medical waste disposal company will provide their services at reasonable rates and not base THEIR price on YOUR ability to pay.
  • You have a right  to expect that your medical waste disposal company will guarantee in writing not to increase their prices over the term of your agreement and by no more than 10% if you renew.
  • You have a right  to expect that your medical waste disposal company won’t offer low introductory rates and then slam you with price increases of up to 18% per year, every year, over the term of your agreement.
  • You have a right  to expect that your medical waste disposal company will never charge you an automatic monthly service fee and will only charge when they actually pick up your medical waste.
  • You have a right  to expect that your medical waste disposal company won’t require you to buy a premium service package, just so you can access the on-line OSHA training you and your staff needs to be compliant.
  • You have a right  to expect that your medical waste disposal company will actually save you money by training your staff to reduce your medical waste.